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At George's Wholesale Tire Pros , we take pride in offering the best customer experience to New Port Richey, FL, Port Richey, FL and Tampa, FL. We strive to provide our customers with the best experience possible each visit.
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Selected Category: Engine Repair and Diagnostics
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I have waited to write this review, but I feel it is important to help others beware of shady business and help another young family from staying clear of this business. In December of 2023 (few weeks before Christmas), I had taken my vehicle here for the 2nd or 3rd time for a reoccurring issue with my vehicle. I would bring it in, explain the situation and would be reassured by the employees that my vehicle was SAFE and would NOT continue to die on me in the middle of traffic. Once again the engine light came on, and the car broke down on me, I brought it back. They called me and told me I needed a new fuel pump, and the vehicle was dying because air was being sucked in causing the car to idle. I was in TEARS on the phone with the service manager after they told me it would be a $750 repair. I am a young mom with 2 small children, and $750 before Christmas is A LOT of money to spare for my vehicle, I was hesitant, but the tech on the phone assured me after I begged for reassurance that if I spent $750 that my car WOULD FINALLY be fixed. Not kidding, I spent the money, they "gave me $50 discount" and my car died pulling out of the business. Brought the car back the tech at this time now told me "Yea when the car starts idling like that its the transmission and we don't work on that" AFTER charging me $750. I ended up having to buy a new vehicle at that point. Multiple mechanics, and the front desk lady "assured" me that my car was safe and would not break down on me with my children in the car, which it did many times, and I took it in each time, and they did a $750 repair, knowing that my car was not repairable. They are not an honest company. I am very very sad that I had this experience and I would not recommend their services to ANYONE.
Business reply to this review:
We are sorry that you feel your experience was bad at our shop. You first brought your vehicle in on Dec 4th for a stalling issue. We cleaned the mass air flow sensor and repaired the harness going to the sensor that was damaged. Test drove the vehicle and it did not stall out. Your next visit was on Dec 11th for bucking on acceleration issue. When we tested the fuel pressure was low and recommended a fuel pump (yes i gave you a discount not because of the previous visit but because you were not happy spending that kind of money and I was trying to help you as best I could) Again test drove and no bucking on acceleration. The next time you were in was for a check engine light three days later. The light was a small evap leak which we tightened your gas cap shut the light off and drove no light came back on (obviously no charge on this reset). The final time you were here was on Jan 5th for a belt noise. We replaced the belt and tensioner to fix the noise and when we drove it told you that we thought your transmission felt like it was slipping. Yes you are correct we do not work on or diagnose transmissions and recommend taking to a transmission specialist. Not sure if this was done. When you were here I had no issue after the fuel pump telling you your car was safe to drive which it was. No mention of any driveability issues when you were in January (almost thousand miles later) . We take pride in our work but unfortunately we cannot forsee all future issues that may arise in either a week or a month or a year from now. Once again we strive for a great experience every time and are sorry you feel your was not up to par.
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